STANDARD TERMS AND CONDITIONS OF SALE

Below text serves as a suggestion and doesn’t engage Odoo S.A. responsibility.

1. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
2. Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, 3D PLAY MAKERS, LLC reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. 3D PLAY MAKERS, LLC will be authorized to suspend any provision of services without prior warning in the event of late payment.
3. If a payment is still outstanding more than sixty (60) days after the due payment date, 3D PLAY MAKERS, LLC reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
4. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can 3D PLAY MAKERS, LLC become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to 3D PLAY MAKERS, LLC in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
5. 3D PLAY MAKERS, LLC undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. 3D PLAY MAKERS, LLC cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
6. In order for it to be admissible, 3D PLAY MAKERS, LLC must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
7. All our contractual relations will be governed exclusively by United States law.

TERMS AND CONDITIONS OF SERVICE

3D Playmakers, LLC

Kansas City Metro Area

3D Playmakers, LLC is hereinafter referred to as “The Service Provider” throughout this document.

KEY SERVICE TERMS AT A GLANCE
Service Provider	3D Playmakers, LLC
Service Area	Kansas City Metro Area (within 100 miles of ZIP 64158)
Diagnostic Fee	$50.00 — non-refundable; credited toward labor if repair proceeds
Standard Labor Rate	$125.00/hour, billed in 15-minute increments
Minimum Charge	30 minutes ($62.50 standard / $25.00 educational)
Educational Rate	60% discount — $50.00/hour (proof of status required)
Labor Warranty	30 days on specific repair performed
Standard Payment	Due at time of service — cash, check, credit/debit, electronic transfer
Institutional Payment	Net 30 — ACH, check, or credit/debit card
Late Payment Interest	Maximum legal rate permitted under Missouri law
Governing Law	State of Missouri

The following Terms and Conditions govern all services provided by 3D Playmakers, LLC. By requesting service, the Customer agrees to be bound by these terms.

PART A — SERVICE OVERVIEW

1. Service Area

Service is available within the Kansas City metro area. All service calls require a confirmed appointment prior to dispatch. Service call fees are based on distance from ZIP code 64158. The fees below represent starting rates and may be higher depending on additional factors such as complexity, access, or special requirements. Final service call fees will be confirmed with the Customer before services are rendered.

 

Zone	Distance from ZIP 64158	Starting Service Call Fee
Zone 1	Within 15 miles	$30.00
Zone 2	Within 25 miles	$40.00
Zone 3	Within 100 miles	$75.00

 

Service calls outside 100 miles from ZIP code 64158 are not available at this time.

 

2. Authorization to Perform Service

By requesting service, the Customer expressly authorizes The Service Provider to inspect, disassemble, test, repair, modify, and reassemble the equipment as reasonably necessary to perform the requested services. This authorization includes the right to:

•       Fully or partially disassemble the device as required to access and perform the repair;

•       Power on, test, run diagnostic routines, and operate the device as needed to evaluate its condition and confirm repair success;

•       Install replacement parts, components, or consumables necessary to complete the repair; and

•       Use consumables such as cleaning materials, lubricants, and calibration media as part of the service process.

This authorization does not extend beyond the scope of the requested repair. The Service Provider will seek additional Customer approval before undertaking any work materially outside the original scope, except where immediate action is required to prevent further damage or safety risk.

PART B — PRICING & BILLING

3. Diagnostic Fee

A non-refundable diagnostic fee of $50.00 is required for all service requests. This fee covers the technician’s time to assess the device and identify the issue.

•       The diagnostic fee is due at the time of service, regardless of whether the Customer proceeds with repair.

•       If the Customer approves and proceeds with repair, the $50.00 diagnostic fee will be credited toward the total labor charges.

•       The diagnostic fee is non-refundable under all circumstances, including if the device is deemed unrepairable.

 

4. Labor Rates & Billing

4.1 Standard Rate

Labor is billed at $125.00 per hour, invoiced in 15-minute increments ($31.25 per increment). A minimum charge of 30 minutes ($62.50) applies to all service calls.

4.2 Educational Institution Rate

Qualifying educational institutions receive a 60% discount on all labor charges. The discounted rate is $50.00 per hour, billed in 15-minute increments ($12.50 per increment). A minimum charge of 30 minutes ($25.00) applies to all educational institution service calls.

To qualify for the educational institution rate, the Customer must provide proof of institutional status prior to scheduling service.

4.3 Parts & Materials

Parts, materials, and labor are billed as a unified total on a single invoice. The Customer will be informed of estimated parts costs prior to ordering. The Customer is responsible for all parts costs once parts have been ordered.

 

5. Estimates & Overage Authorization

Estimates provided prior to service are good-faith approximations based on information available at the time of diagnosis. Actual labor and parts costs may vary as additional conditions are discovered during repair. By approving an estimate, the Customer authorizes labor and parts charges up to ten percent (10%) above the approved estimate amount without requiring additional written approval. Overages exceeding 10% will be communicated to the Customer for approval before work continues. If the Customer declines to authorize additional charges, service will be stopped and all fees for work already performed remain due and payable.

 

6. Payment Terms

6.1 Standard Customers

Payment is due in full at the time of service delivery. Accepted payment methods include cash, check, credit/debit card, and electronic transfer.

6.2 Educational Institutions

Qualifying educational institutions are eligible for Net 30 payment terms. Payment must be submitted via ACH transfer, check, or credit/debit card. Invoices are due within 30 days of the service date as indicated on the invoice.

6.3 Late Payments

Invoices not paid by the due date will accrue interest at the maximum legal rate permitted under the laws of the State of Missouri. Interest will be calculated from the invoice due date until the date full payment is received.

PART C — CUSTOMER RESPONSIBILITIES & OPERATIONAL POLICIES

7. Cancellation & Abandonment Policy

•       The $50.00 diagnostic fee is non-refundable and is owed in full if a Customer cancels or declines to proceed with repairs following diagnosis.

•       If a Customer cancels a repair after parts have been ordered, the Customer is responsible for the full cost of all parts ordered on their behalf.

•       If a Customer cancels a repair after work has commenced, the Customer is responsible for all labor performed (billed in 15-minute increments) plus the full cost of any parts ordered.

•       Cancellation must be communicated in writing via email or other written notice. Verbal cancellations will not be accepted.

 

8. Customer-Supplied Parts & Third-Party Work

The Service Provider is not responsible for failures, defects, incompatibilities, or safety issues arising from customer-supplied parts, third-party modifications, unsupported or unauthorized firmware, or equipment that has been previously altered by the Customer or any party other than The Service Provider. The Service Provider reserves the right to decline service on any device where customer-supplied parts or prior modifications create unsafe, unreliable, or unserviceable conditions. In such cases, the diagnostic fee remains due and payable.

 

9. Device Condition & Assumption of Risk

Customer acknowledges that devices submitted for repair may contain pre-existing defects, wear, physical damage, failed modifications, or unsafe electrical conditions that are not immediately apparent prior to service. The Customer further acknowledges and accepts that:

•       Brittle, aged, or previously stressed plastics and housings may crack or break during disassembly or reassembly;

•       Stripped, corroded, or damaged screws and fasteners may be impossible to remove without damage to surrounding components;

•       Damaged, frayed, or improperly modified wiring may present hazards that become apparent only upon inspection; and

•       Unsafe or unauthorized modifications may create additional failures or safety hazards when service is attempted.

Certain repair procedures may expose or worsen pre-existing conditions that were not reasonably detectable prior to service. The Service Provider shall not be liable for damage resulting from pre-existing conditions revealed or aggravated in the course of a good-faith repair attempt. The Service Provider will make reasonable efforts to notify the Customer of any newly discovered conditions before proceeding.

 

10. Consumables Exclusion

Unless explicitly listed as replaced on the service invoice, consumable components are excluded from the scope of service and from any warranty coverage. Consumables include, but are not limited to:

•       Print filament, nozzles, PTFE tubing, and build surfaces;

•       Lubricants, cleaning materials, and calibration media used during the service process; and

•       Any component with a manufacturer-defined expected lifespan or page/cycle count.

Consumables used incidentally during the repair process are included in the service cost and do not constitute replacement of those components for warranty purposes.

 

11. Remote Diagnostic & Support Services

When The Service Provider offers remote diagnostic assistance or guidance via video call, phone, email, chat, or any other remote communication channel, such assistance is provided without guarantee of outcome. Remote support does not constitute a full diagnosis and may be limited by The Service Provider’s inability to physically inspect the equipment.

The Customer assumes full and sole responsibility for any actions performed on their equipment while following remote guidance from The Service Provider. The Service Provider shall not be liable for any damage, data loss, malfunction, or injury resulting from the Customer’s implementation of remotely provided instructions. Customers who are uncertain about any remote instruction are advised to request on-site service rather than proceeding independently.

PART D — WARRANTY & SERVICE STANDARDS

12. Limited Warranty

3D Playmakers, LLC warrants labor performed for a period of thirty (30) days from the date of service completion (the “Warranty Period”). THIS WARRANTY IS STRICTLY LIMITED TO THE SPECIFIC REPAIR PERFORMED AND EXTENDS NO FURTHER.

This warranty does not cover, and The Service Provider shall bear no responsibility for, any failure, malfunction, or damage arising from:

•       Any component, system, or issue unrelated to the specific repair performed;

•       Consumable parts, including but not limited to filament, nozzles, PTFE tubing, build surfaces, and heated bed components;

•       Misuse, abuse, neglect, accidental damage, or operation outside of manufacturer specifications;

•       Improper maintenance or failure to follow manufacturer-recommended maintenance procedures;

•       Firmware updates, software changes, driver modifications, or network configuration changes made after service completion;

•       Customer modifications or repairs attempted by the Customer or any third party after service completion;

•       Normal wear and tear or end-of-life deterioration of any component; or

•       Third-party components, aftermarket parts, or non-OEM supplies not supplied by The Service Provider.

Warranty claims must be submitted in writing within the Warranty Period. Upon a valid warranty claim, The Service Provider’s sole obligation shall be, at its discretion, to re-perform the specific labor found to be defective at no additional labor charge. THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY 3D PLAYMAKERS, LLC. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY DISCLAIMED.

 

13. Safety & Compliance Disclaimer

The Service Provider does not certify repaired equipment as compliant with manufacturer specifications, electrical codes, insurance requirements, or workplace safety standards unless explicitly stated in writing in a separate signed document. This disclaimer applies specifically to, but is not limited to, equipment involving high-voltage or mains-connected components; devices with thermal runaway risk; equipment with firmware modifications or non-standard configurations; devices with aftermarket power supply units; and equipment containing lithium battery systems.

The Customer assumes full responsibility for verifying that repaired equipment meets all applicable safety, regulatory, and insurance requirements before returning the device to service. Completion of a repair does not constitute certification, endorsement, or guarantee of safety compliance of any kind.

 

14. Confidentiality & Non-Disclosure

The Service Provider acknowledges that in the course of performing repairs, technicians may encounter confidential or sensitive information, including but not limited to print files, documents, images, and other data stored on or accessible through the Customer’s device. The Service Provider agrees to:

•       Treat all such information as strictly confidential;

•       Not disclose, share, reproduce, or distribute any Customer information to any third party; and

•       Not use any Customer information for any purpose other than performing the requested repair service.

This confidentiality obligation survives the termination of this agreement.

PART E — SERVICE PROVIDER RIGHTS

15. Right to Refuse Service

The Service Provider reserves the right to refuse or discontinue service at any time, for any reason, including but not limited to:

•       Equipment deemed unsafe, hazardous, or presenting a fire, electrical, or physical safety risk to technicians or property;

•       Heavily modified or non-standard electrical systems that cannot be safely serviced;

•       Abusive, threatening, or harassing behavior directed toward The Service Provider or its technicians;

•       Any request that involves illegal activity, unauthorized duplication, or use of equipment for unlawful purposes; or

•       Unreasonable repair demands that fall outside the scope of The Service Provider’s capabilities or standard service practices.

Where service is refused or discontinued prior to repair completion, any diagnostic fee and labor charges for work already performed remain due and payable. The Service Provider will make reasonable efforts to notify the Customer promptly of any decision to refuse or discontinue service.

 

16. Force Majeure

The Service Provider shall not be liable for any delay or failure to perform its obligations under this agreement caused by circumstances beyond its reasonable control, including but not limited to: acts of God; natural disasters; severe weather; supply chain disruptions; parts or component shortages; shipping or carrier delays; power outages; government actions or regulations; pandemics or public health emergencies; or any other event that makes performance impractical or impossible despite reasonable efforts.

In the event of a force majeure condition, The Service Provider will notify the Customer as soon as reasonably practicable and will resume performance when conditions allow. Force majeure events do not relieve the Customer of the obligation to pay for services already rendered prior to the event.

PART F — LIABILITY & DISPUTE RESOLUTION

17. Limitation of Liability & Dispute Resolution

17.1 Maximum Liability Cap

IN NO EVENT SHALL THE TOTAL LIABILITY OF 3D PLAYMAKERS, LLC TO ANY CUSTOMER EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THAT CUSTOMER FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM. This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise, and regardless of whether The Service Provider has been advised of the possibility of such damages.

17.2 General Liability Limitations

To the fullest extent permitted by law, The Service Provider’s liability is further limited as follows:

•       Pre-Existing Conditions: The Service Provider is not responsible for any damage, malfunction, or failure attributable to pre-existing conditions of the device that were present prior to service.

•       Data & Print Files: The Service Provider is not liable for any loss, corruption, or disclosure of data, print files, documents, or any other information stored on or accessible through the Customer’s device.

•       Unsuccessful Repairs: The Service Provider makes no guarantee of repair success. If a repair is unsuccessful, The Service Provider is not liable for the cost of the device or any consequential damages. Diagnostic and labor fees already rendered remain payable.

•       Consequential Damages: The Service Provider shall not be liable for any indirect, incidental, special, or consequential damages arising from service, including but not limited to lost business, lost revenue, or downtime.

17.3 Dispute Resolution & Attorney’s Fees

In the event of any dispute arising under or related to this agreement, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, the parties agree to submit the dispute to non-binding mediation before initiating any legal proceedings. Mediation costs shall be shared equally unless otherwise agreed.

In any legal proceeding arising under this agreement, the prevailing party shall be entitled to recover its reasonable attorney’s fees and costs from the non-prevailing party, in addition to any other relief awarded by the court.

PART G — ADMINISTRATIVE TERMS

18. Termination of Agreement

Either party may terminate this service agreement with thirty (30) days written notice to the other party. Written notice may be delivered via email or certified mail to the address or email on file.

In the event of termination, the Customer remains responsible for payment of all fees and charges incurred prior to the effective date of termination, including any parts ordered and labor performed.

 

19. Changes to Terms & Pricing

The Service Provider reserves the right to update or modify these Terms and Conditions, including pricing, at any time. Customers will be notified of material changes prior to the scheduling of new service. Continued use of services following notice of changes constitutes acceptance of the updated terms.

 

20. Governing Law & Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the State of Missouri. Any disputes arising under or related to this agreement shall be subject to the exclusive jurisdiction of the courts located in the State of Missouri. 

Thank you for choosing 3D Playmakers, LLC. We look forward to serving you.